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Withdrawal and refunds

With full access you see your result, the explanation for every question and all practice exams straight away. Because you get that at once, you cannot cancel the purchase after paying. If something does not work as promised, we fix it or you get your money back.

Last updated: 21 October 2026

This is a translation of the Dutch text; the Dutch text prevails. Read the Dutch original

1. No right of withdrawal after checkout

Full access is digital content that is not supplied on a physical medium. Right above the pay buttons we state that your access starts straight after paying and that you thereby give up your statutory right of withdrawal (Article 6:230p(g) of the Dutch Civil Code). By clicking a pay button you expressly agree to this. You also get the confirmation by e-mail.

That is why you cannot withdraw without giving a reason after paying, and we do not refund the purchase because you changed your mind.

In doubt? Look at the sample questions and the sample result on the site first, so you know what you get.

2. Something not working as promised?

You always keep your statutory rights if access does not work as described. E-mail info@examenzaal.nl from the e-mail address you paid with, and describe what goes wrong.

  • We first try to solve the problem.
  • If that does not work within a reasonable time, you get your money (or a proportionate part of it) back through the same payment method.

Is a question or explanation wrong? Let us know at info@examenzaal.nl; we check it and correct the question.

3. Company details

Examenzaal is a trade name of EFO Commerce (sole proprietorship)
Ruysdaelhof 11, 2251 JJ Voorschoten, the Netherlands
Chamber of Commerce (KvK) number 89053338 · VAT ID NL004690417B41
E-mail: info@examenzaal.nl